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Terms & Conditions

Ordering

Due to the fact that we are a responsible retailer we refuse to sell alcohol to anyone under the age of 18. On this basis, ourselves and our couriers reserve the right to refuse delivery to anyone who appears to be under the age of 18 and does not have the correct identification documents (Drivers Licence or Passport).

Due to the nature of our business we are unable to guarantee the availability of our products on the website or our wine lists. If we do not have the product available upon ordering we will contact you before dispatching any goods to arrange a suitable replacement whether it be change of vintage or a similar product.

The photo of our wines on the website may not have the correct ABV or Vintage at the time so please check the description of the wine for this information.

Our business reserves the right not to accept any order.

 

Prices

We will ensure that all pricing information on this website is correct but occasionally an error may occur and goods may be priced incorrectly.

All of our wines are inclusive of duty and VAT unless otherwise stated on en primeur orders.

If an error is found we will be in contact with you to ascertain whether or not you would like to continue with the order at the correct price or whether you wish to cancel your order. We will not be obliged to supply goods at the incorrect price.

We reserve the right to adjust our pricing at any time. 

If an is order placed at the time of us changing our prices you will be charged at the same price as when you ordered the wine.

 

Returns 

If any of the wines are faulty we will refund or replace any of these bottles subject to availability. In the event this wine is out of stock we will offer a replacement or refund.

In the event that a bottle needs to be returned to us for quality control reasons we will contact you to arrange a collection time and date to suit you. This may be required if there is a fault with the product.

 

Cancellations and complaints

Orders may be cancelled up until the point of 7 days after delivery of the wine has been received. Any order cancelled after you have received item/s from us will require a full collection of these wines and a possible charge.

 

 

Crime prevention

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation.

 

 

Reviews, Comments and Content

As the consumer you are responsible for the content you post on the website and you should ensure that it abides by all laws. This includes the below rules: Any comments must not be:

  • Offensive
  • Abusive
  • Threatening or derogatory
  • Malicious intent or computer malware/spyware

We retain the right to add or edit any posts made on our website.

 

 

Miscellaneous

These Terms and Conditions shall be governed and accordance to the laws of the United Kingdom and any disputes will be decided only by the English courts.